Texting With ERA (Opt-In & Why It Matters)

Texting is one of the fastest and most efficient ways to work with our team. It allows us to respond quickly, keep requests documented, and reduce unnecessary phone tag.

When clients text us, we’re able to:

  • Respond more efficiently than phone or email

  • Keep a clear written record of your request

  • Route messages to the right team member

  • Follow up without missed details

Texting works best for most day-to-day needs, including questions, policy changes, document requests, and general account support.


How to Opt In to Texting

To comply with communication regulations, we need your permission before sending text messages.

You can opt in using either option below:

Option 1: Text Message Opt-In
Text START to 270-225-4445

Option 2: QR Code Opt-In
Scan the QR code below with your phone’s camera. This will open your messaging app with a pre-filled text message. Simply tap Send to confirm your opt-in.

 

Once you’ve opted in, you may text us during business hours for service-related support.


Opting Out

You’re always in control of how we communicate.

  • Text STOP at any time to opt out of text messages

  • Text START again if you’d like to re-enable texting

We use text messaging for service and account communication only—never spam.


📌 Why This Matters
Clients who opt in to texting typically receive faster responses and fewer delays than phone-only communication. It’s one of the easiest ways to get help efficiently.