Policy Reviews & Changes

Your insurance needs change over time, and we believe your coverage should keep pace with your life—not just renew automatically year after year.

Annual Policy Reviews

We proactively review policies as they approach renewal to help ensure coverage remains appropriate. If we identify concerns, changes, or opportunities to improve your coverage, we’ll reach out.

Not every renewal requires changes—but every renewal deserves attention.

Requesting a Policy Review

If you’d like us to take a closer look at your coverage at any time, you can request a review by:

• Texting us
• Calling us
• Emailing us
• Submitting a request through the ERA app
  
  

Once we receive your request, we’ll guide you through next steps.

Quick Changes (No Call Needed)

Many routine updates can be handled quickly without a phone call, including:

• Address updates
• Adding or removing vehicles
• Requesting ID cards or documents
  
  

Texting or using the app is usually the fastest way to complete these changes.

When a Conversation May Be Helpful

Some changes are more complex and may require a discussion, such as:

• Major life changes
• New homes or properties
• Coverage adjustments or questions about limits
• Adding new lines of insurance
  
  

If a call is needed, we’ll let you know and schedule a time that works best.