We offer several ways to work with our agency. To help you receive answers, updates, and service as efficiently as possible, we recommend using the options below.
Our systems are designed to reduce back-and-forth, keep requests documented, and make sure nothing gets missed.
Texting is the quickest way to reach our team for most routine needs, including:
Texting helps us respond quickly while keeping a clear written record of your request.
The ERA mobile app is available 24/7 and works well for:
Using the app helps ensure your request is routed correctly and time-stamped so we can take action efficiently.
You can also access your account through our secure online portal on our website:
From the portal, you can:
This option works well if you’re on a computer or prefer online access instead of mobile.
Email is a good option for non-urgent questions or detailed requests that do not require immediate action.
You may email:
Please note that email responses may take longer than text or app-based requests.
Phone calls are best reserved for urgent or time-sensitive situations, such as:
In these situations, we’re happy to walk you through next steps in real time.
📞 Office Phone: 270-225-4445
🕘 Office Hours:
Monday–Friday, 8:00 AM – 4:30 PM
⏱ Typical Response Times:
Using text, the app, or the online portal helps us respond faster and keeps everything organized in one place.
