When something unexpected happens, knowing what to do next can make a stressful situation much easier. The guidance below will help you take the right first step.
For most claims, the fastest way to begin is to:
Claims are one part of the broader policy service and support we handle in house.
These options ensure your claim is time-stamped and routed directly to the carrier without delay.
Auto Accident (No Injuries)
Auto Accident (Injuries Involved)
Property Damage
Theft or Vandalism
During widespread events such as severe storms, freezes, fires, or other natural disasters, insurance carriers often experience extremely high claim volumes.
During these times:
If you experience damage during a major weather or catastrophic event, please contact our office first before reaching out to the insurance carrier directly.
Starting with ERA allows us to:
This applies even during widespread events.
Once you’ve contacted ERA, the fastest way to move your claim forward is to:
Submitting claims digitally helps ensure everything is properly time-stamped and routed while allowing us to stay involved throughout the process.
We actively monitor carrier systems and claim activity during major events. While response times may be longer than usual due to volume, contacting ERA first ensures we can support you, track progress, and step in when needed.
Our goal is to help your claim move smoothly while reducing stress during an already difficult situation.
